We aim to provide clarity and transparency regarding your bookings, payments, cancellations, and all other service-related matters. Please read these terms carefully, as they form the basis of your agreement with Event Staff Australia.
Booking Deposits & Payments
Securing Your Booking
• A deposit is required to confirm your booking. Deposits are non-refundable and can be paid via direct deposit or credit card (2% surcharge applies for credit card payments).
• Remittance must be sent to info@eventstaff.com to finalise your booking.
Acknowledgment of Terms
• By paying your deposit, you confirm your full understanding and acceptance of these terms.
Staff Placement
• While we strive to fulfill all staffing requests, placements cannot be guaranteed. Staff may cancel at any stage, and we reserve the right to notify customers of any unfilled positions up to any hour before the event start time. As staff cancellations are outside of our control.
Rescheduling & Additional Payments
• For rescheduled events due to cancellations, an additional payment may be required.
• A $150 reschedule fee applies to all changes, and if no new date is confirmed within 365 days, the fee is still charged, and any previous deposit is forfeited.
Cancellations & Refund Policy
Customer Cancellations
• Cancellations made within 14 days or less of the event date will result in full payment retention.
• If staff have already traveleld to the venue, an additional $99 cancellation fee per staff member applies.
Short-Notice Cancellations
Cancellations due to unforeseen circumstances (e.g., weather, government restrictions) are subject to the same policies.
Customers who cancel within one business day but provide formal notice via email may be eligible for a 50% refund, excluding deposits.
Event Staff Australia Cancellations
• If we cannot replace a cancelled staff member, we are not liable for damages.
Early Shift Completion
• No refunds are issued if a customer requests staff to leave earlier than the scheduled end time.
Refund Eligibility
• Refunds are only considered for staff lateness exceeding 30 minutes or complete no-shows.
• Requests for refunds must be made within three business days post-event.
Staff Skillset, Performance & Lateness
Performance Standards
• Staff are matched based on their experience. Refunds for unsatisfactory service cannot be issued as skillsets vary.
• Any performance issues must be reported within the first hour of the event to our support team via phone or email.
Lateness
• Customers are eligible for refunds in 30-minute increments for staff lateness beyond 30 minutes.
• If both parties agree, late staff may extend their shift to make up for lost time.
Internal Monitoring
• Staff performance is tracked through internal ratings. Staff receiving poor feedback twice within six months will not be rehired.
Service Adjustments & Extensions
Time Extensions
• Same-day time-extension requests are subject to a 30% per hour surcharge for all staff members of ours. This increase per hour applies to all of our staff. We do not accept negotiations on this increase for overtime.
Extensions are approved at Event Staff Australia’s discretion, with written approval and based on staff availability. We ask all customers to increase their booking with at least 14 days notice. We do not accept any booking total cost decreases once engaged with the booking via deposit.
Public Holidays
• Public Holiday rates incur a minimum 30% increase of the total cost of the booking.
Same-Day Request Acceptance
• Event Staff Australia may accept same-day staff booking requests, subject to staff availability.
• A confirmation will be provided to confirm the successful allocation of staff.
Additional Charges
• For all same-day bookings, an additional fee will apply on top of the standard hourly staff rate.
• The additional fee ranges from $10 to $35 per hour, depending on the urgency, event type, and location.
Staff Details & Assignment
Staff Information Delivery
• Customer will receive assigned staff details during the week of the event, with most details provided within 48 hours prior to the event start time.
Staff Changes
• Due to the nature of staffing, replacements or changes to staff may occur within 48 hours of the event. These changes ensure coverage and availability, and Event Staff Australia will make every effort to notify the customer promptly.
Confirmation Responsibility
• It is the customer’s responsibility to confirm receipt of staff details and ensure all arrangements align with the event requirements.
By proceeding with your booking, you acknowledge and accept that staffing details may be subject to change close to the event date. Event Staff Australia is committed to maintaining transparency and ensuring your event is appropriately staffed.
Parking Fees
• Any parking fees incurred by staff will be billed to the customer after the event.
Insurance, Liability & Government Restrictions
Public Liability
• Event Staff Australia does not provide insurance for events. Customers are responsible for securing their own insurance if needed.
Government Restrictions
• Cancellations due to government restrictions are treated as standard cancellations.
Image Use & Privacy
Photography Consent
• By hosting an event, you consent to Event Staff Australia using photos/videos for promotional purposes.
• If you do not wish to appear in marketing materials, notify us in writing before the event.
Image Ownership
• All images taken by Event Staff Australia remain the company’s property.
Customer Support & Disputes
• For all inquiries, contact us at info@eventstaff.com or via phone.
• Any disputes must be submitted in writing and will be addressed promptly.
By confirming your booking with Event Staff Australia, you acknowledge and agree to these terms and conditions. For further questions, please don’t hesitate to reach out.
